Delivery Information

At NEW ECOMMERCE LTD, we aim to provide a reliable and transparent delivery service for customers in the United Kingdom and worldwide. Please review the information below before placing an order.

UK Delivery

Free UK Shipping

We offer free standard shipping within the United Kingdom on all eligible orders.

Order Processing

Orders are usually processed within 1–2 business days after payment confirmation.

Estimated Delivery Time

  • Standard UK delivery: 2–4 business days
  • Extended areas or remote regions may require additional delivery time.

Delivery Method

Orders are delivered through trusted courier and postal services depending on parcel size and destination.

Tracking

Tracking information will be provided by email where available after dispatch.

International Delivery

Worldwide Shipping

We ship to selected international destinations across Europe, North America, Asia and other supported regions.

International Shipping Costs

International delivery fees start from £5.99 GBP. Final shipping charges are calculated at checkout based on:

  • Destination country
  • Parcel size
  • Product weight
  • Courier availability

Order Processing

International orders are normally processed within 1–2 business days after payment confirmation.

Estimated International Delivery Times

Europe

Estimated delivery: 4–8 business days

North America

Estimated delivery: 5–10 business days

Other International Destinations

Estimated delivery: 7–14 business days

Delivery times are estimates only and may vary due to customs clearance, local courier delays, weather conditions or seasonal demand.

Customs Duties, VAT & Import Taxes

International orders may be subject to:

  • Customs duties
  • Import VAT
  • Local taxes
  • Handling or clearance fees

These charges:

  • Are determined by the destination country
  • Are not included in product prices or shipping fees
  • Must be paid by the customer where applicable

NEW ECOMMERCE LTD is not responsible for delays caused by customs processing.

If a customer refuses customs charges and the parcel is returned to us, we may deduct:

  • Original shipping costs
  • Return shipping fees
  • Customs handling charges

from any eligible refund.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete.

We are not responsible for:

  • Failed delivery attempts
  • Delays caused by incorrect addresses
  • Parcels returned due to incomplete address information

Additional shipping fees may apply for resending returned parcels.

Damaged, Lost or Delayed Orders

If your parcel arrives damaged, delayed or cannot be located, please contact us as soon as possible.

For damaged deliveries, please include:

  • Your order number
  • Photos of the parcel and product
  • A brief description of the issue

Delivery issues should be reported within 7 days of delivery.

Contact Us

NEW ECOMMERCE LTD
44 Rayleigh Road, Wolverhampton, England, WV3 0AP
Phone: +44 7621055499
Email: hello@newecommerce.store